Returns We accept returns within 30 days of the delivery date. To be eligible for a return:
- The product must be unused and in its original packaging.
- You must provide proof of purchase.
Return Process To initiate a return, please contact us at suppport@japan-tengsu.shop. We will provide instructions on how to return your product.
Refunds Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original method of payment within 5-10 business days.
Non-Returnable Items
- Opened products
- Items purchased on sale
Exchanges We only replace items if they are defective or damaged. To request an exchange, contact suppport@japan-tengsu.shop.
Late or Missing Refunds If you haven’t received a refund after the approval, check with your bank or credit card company. If the issue persists, contact us at suppport@japan-tengsu.shop.
For any questions or concerns about our policies, please contact us:
Email: suppport@japan-tengsu.shop
Phone: 85266493918
Address: 22 Morrision Hill Road, Wanchai, Hong Kong